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voice + messaging · 21 may 2026 · 3 min read

the words we will not let your brand say.

marcus · voice + messaging

the words we will not let your brand say.

open any ten startup websites and you will read the same sentence ten times. we are a passionate, world-class team building cutting-edge, best-in-class solutions that leverage innovation to deliver seamless, game-changing experiences. it is technically english. it says nothing. and it makes every company sound exactly like every other company.

that is the problem with filler words. they feel safe because everyone uses them, and that is precisely why they fail. a word that fits every brand describes none of them.

why we keep a banned list

when we define a voice, we write down the words your brand is not allowed to use. not as a gimmick, but because what you refuse to say shapes how you sound as much as what you choose to say. a banned list forces specifics. take away "world-class" and you have to explain what you are actually good at. take away "seamless" and you have to describe what the experience actually feels like.

the constraint does the work. remove the easy words and the real ones have to show up.

the usual suspects

some words earn a place on almost every list we write. leverage, when you mean use. solutions, when you mean the actual thing you sell. passionate, which every company claims and no customer believes. innovative, which is for others to decide, not for you to assert. seamless, frictionless, effortless, the whole family of words that promise nothing happens. and the adjective pile-up, world-class best-in-class cutting-edge, where three empty words stand in for one true one.

none of these are banned because they are ugly. they are banned because they are everywhere, and everywhere is the opposite of distinct.

what goes in their place

the replacement is never another clever word. it is a specific one. instead of "we deliver seamless solutions", say what the product does and who it does it for. instead of "passionate team", show the work. instead of "world-class", name the thing you are world-class at and let the reader conclude it themselves.

clear beats clever. specific beats grand. a brand that says one true, plain thing will always cut through a market shouting the same impressive nothing.

every brand already has a banned list. most have just never written it down, which is why they keep reaching for the same tired words by accident. we write it down on purpose, so your product sounds like itself and like no one else.

want your brand to stop sounding like the homepage of every competitor you have? let's talk. </user_query>

one idea a fortnight.

the thinking we use on real brands, written down. no filler, no funnels.